Kitsune ShrineTerms of Service
This agreement is between we, Kitsune Shrine, and you, the Client, for work services performed on a project known as the Work.Terms of Service updated as at 15 April 2025
Content
We, Kitsune Shrine, have the right to refuse projects and requests according to our discernment and capabilities. Some content that we are not be comfortable with representing include:- Mech/robotic parts
- Explicit pornographic NSFW
- Hyper-realism
- Excessively muscular form
- Gore or excessively violent imagery
- Blatant copying/plagarism of other's stylesWe warrant that the work provided will be our original work performed to the best of our ability. Artistic style is subject to minor changes and flaws as we improve and develop as an artist in the field of fursuit making.
Communication
Communication will take place throughout the entire time we work on your project. Updates usually take place 24 to 48 hours after having worked on your commission, regardless of the amount of work done.We will update (to the best of our ability) on project timeline with updates and bouncing ideas. We will typically ask for feedback when we have something to show. Our clients generally have high levels of involvement in the customisation and creation of their suits, limited by our ability to carry out the request. The client will be provided an estimated completion timeline, and informed should there be any delays.Kitsune Shrine will create a Telegram group-chat to facilitate communication between the maker and the client, and send work-in-progress pictures. If the client is not on Telegram, a platform of the client's choice will be utilized. We will typically respond quickly to queries and DMs from clients but may also take up to one week, which is usually to facilitate internal communication between staff members. Other staff of Kitsune Shrine may be added into communication groupchats for training and learning purposes.Clients agree to provide all required art, references, information and assets before Work starts, to prevent unnecessary delays or surcharges based on new information received.
Agreement
We reserve the right to refuse to accept projects if it does not fit with our scope of abilities that we are comfortable with making.Kitsune Shrine reserves the right to terminate the commission for a specified reason, at any point of the commission. Especially so, if makers of Kitsune Shrine have been harassed for made to feel unsafe in any way, shape or form, due to client misconduct.By commissioning, you confirm you are at least 18 and above or have a legal parent/guardian to agree to all of the terms of service as listed above. You agree to respect all staff of Kitsune Shrine, and maintain a positive professional relationship during the fursuit-making process of your commission.The date for this agreement is upon the first transaction paid to Kitsune Shrine.
Payments, Cancellations & Refunds
Prices are in USD internationally, and in SGD or AUD, depending on the currency specified in the quotation provided. Payment should be paid throug PayNow (Singapore), Invoiced PayID (Australia), or Wise (International). Payment by Paypal are subject to extra charges.Prices may vary depending on complexity of the commission and material price incurred.For fursuit parts, a non-refundable material deposit of 50% is required prior to work commencing, and the remaining 50% + shipping fee will be due upon completion of the commission, prior to the item being shipped out. Once the item is shipped out, no refund may be requested, and Kitsune Shrine is not liable for damages occurring in transit to the client.For multi-part commissions, partials and full-suits, a 30% to 50% non-refundable material deposit will be required upfront; amount subject to the cost of materials. The remaining 70% to 50% + shipping fee will be due upon completion of the commission, prior to the item being shipped out. Clients may alternatively choose to opt for a Milestone Payment structure, where a pre-determined amount will be due at the end of each commission milestone, as set by Kitsune Shrine.Kitsune Shrine also offers payment plans for multi-part commissions, partials and full-suits. For short-term payment plans (5 or less instalments spanning no more than a total of 6 months), a 5% interest will be added to the total cost. Long-term payment plans (more than 5 instalments or any number of instalments longer than a total of 6 months) will face a 10% to 20% instalment fee.A digital invoice will be sent when Work is ready to begin, not during waitlist or consultation process. Do not send a payment without my request. Please show proof of payment, and payment is only confirmed upon receiving on the maker's side.When invoice or payment link is received, the Client agrees to pay within 72 hours unless circumstances are communicated otherwise in advance, or the project/waitlist position may be cancelled by the Artist.If Client requests cancellation, refunds will be granted on a case-by-case basis. If materials have been purchase, no refund will be granted. If materials have yet to be purchased, or are only partially purchased, monetary funds from unpurchased materials may be granted a refund to the client, depending on the reason for cancellation. Once Work begins, non-refundable deposits are forfeited, and refund amount may be granted at our discretion and on a case-by-case basis only.If for any unforeseen reason we cannot complete the Work or the Work is significantly delayed, we will take initiative to inform you and provide a partial refund if Work done up to this point is accepted or full refund (excluding non-refundable deposits made).If staff of Kitsune Shrine are made to feel unsafe at any point of the commission due to client misconduct, we reserve the right to terminate the commission without refunds. Depending on the severity of the offence, work will be completed up to a point determined by Kitsune Shrine and payment will be due immediately. Failure to make payment within 30 days will result in a complete forfeit of the Work, and Kitsune Shrine reserves the right to refurbish the design and resell the altered Work.By engaging on any project, once Work has started, or transactions have been made through any payment service provider, the Client acknowledges the makers will only issue refunds on a case- by-case basis. A back out fee of up to but not exceeding $200 will be charged for time-related cancellations and other limitations of the maker mentioned in the Terms of Service. Chargebacks are not permitted and the refund policy as mentioned before will be followed on a case by case basis.Additionally, during a cancellation, we reserve the right to retain and keep unused materials as a part of the 30% non-refundable deposit. Further non-refund of cash will be calculated based on labor costs for completed parts. Hence, a cancelled project will only be able to receive a maximum refund of 70% quoted cost once you have been informed that your project will commence, and if the Client has fully paid for the commission.
Timeline & Process
Kitsune Shrine, as of 2023, are a team of part-time fursuit makers who create costumes in their spare time. Do note that we may have full-time commitments (school / work) which may cause fluctuations and delays in timeline estimates.The completion of the Work requires 1 month at minimum from the date that your commissions has declared to have begun, and may typically last up until 12 months, depending on commission type, complexity, and workload of commissions. Deadlines and timelines will be adhered to in good faith but may not be possible most of the time, as an accurate estimation is difficult to achieve with an irregular work schedule.We do not work with strict deadlines. Please do not commission us if you are unable to work with our need for flexibility.You will be compensated with non-monetary assets (e.g. digital art, fursuit upgrades, custom physical merchandise) if the project has been delayed for an extended amount of time due to unforeseen circumstances. Value and type of compensation will be offered at the discretion of the artist and their capability to fulfil the compensation and initial commission.There may be 1 major revision for each item commissioned shown during the process, not including mistakes made by the Artist. Revision later in the process such as after sewing of parts can only be minor. Kitsune Shrine will actively reach out and communicate with pictures for feedback and Client approval before proceeding. Surcharges may apply for changes made after Client approval. Please do not hesitate to request further images / videos of products in varying angles.Additional charges may be required for further revisions that may impact the progress and timeline of the project.Delivery of Work-In-Progress images will be delivered via the platform we have been engaged on (e.g. Telegram, Twitter DM, Messenger, Email).
Rights, Usage & Credits
Kitsune Shrine retains original copyright and ownership of the Work, which includes but may not be limited to redistributing, reproducing, advertising, displaying the Work in my websites, social media and portfolios according to our discretion. We have the rights to repurpose unused process work for future projects, personal or otherwise.The process and other work-in-progress images will likely be posted i.e. on Twitter and/or streamed on Twitch or Youtube unless Clients request otherwise before project begins. An NDA or confidential commission status may be subject to a +25% fee of quoted cost. Should Kitsune Shrine violate the NDA or confidential commission status, the Client is entitled to a refund of the +25% fee.Clients are granted exclusive rights for personal use of the Work produced as agreed upon, which must not be transferred to any other parties without our acknowledgement.Personal use includes:
(ex: Social media profile pictures, signatures, layouts, themes, wallpapers, personal website display, social media posts, physical prints and products) that is not for sale or distribution to any other party.Unless specified in the commission information or otherwise discussed and agreed upon, commercial licenses and reselling rights are not included. Commercial means usage on streams, broadcast content, or any monetized work (i.e. including but not exclusive to: merchandise, monetized videos, music releases); and reselling rights means selling the Work to another party or another platform or on any platform. If the client intends on using the product in commercial content, they are to seek separate permission to be granted at the discretion of Kitsune ShrineAny Work done or made available to the client must not be used for AI (Artificial Intelligence, Machine Learning, AI/ML Training, NFT, blockchain platforms for any profit or purposes. Such usage is completely prohibited and may result in legal action taken. Clients who use our work in the aforementioned prohibited platforms will be publicly blacklisted.Approved commercial licenses require additional charges of +100% of the quoted commission price or on a case-by-case basis at our discretion.Clients may not claim Work as their own or anyone else’s and therefore must credit me as the Artist using the social tag: @KitsuneShrine . Please ask us for our socials if you cannot find us on the platform.